Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
Fit & Product Expectations
We provide a detailed size guide to help you choose the correct fit. If you’re unsure, you can also reach out for guidance before placing your order, especially for bespoke or tailored pieces.
Each handloom piece is individually woven, so slight variations in texture and tone are natural. We do our best to represent colours accurately, but lighting and screen differences may cause minor variations.
Our garments are made from breathable handloom cotton designed for comfort in warm climates. The fabric is soft, lightweight, and becomes even more comfortable with wear.
Customisation & Ordering
Yes, selected pieces can be customised depending on the design. For bespoke orders, we work closely with you to adjust fit and details before production begins.
Once you place a bespoke order, we confirm your preferences, finalise details, and then our artisans begin crafting your garment by hand.
Production & Delivery
Ready-made pieces are shipped after processing, while made-to-order garments take additional time as each item is handcrafted. Timeframes vary depending on the design and level of customisation.
Yes, you will receive updates once your order is confirmed, processed, and shipped so you can track its progress.
Yes, we ship internationally to selected regions. Delivery times vary depending on location and shipping method.
Quality & Issues
We recommend checking the size guide carefully before ordering. If you are unsure, we encourage you to contact us beforehand so we can help you select the correct fit.
We take care to package each order securely. In the rare case of damage during transit, please contact us promptly so we can assist you.
Care & Longevity
We recommend gentle washing with mild detergent and air drying to maintain the fabric’s quality and extend its lifespan.
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